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0800 9 247 888

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Want to speak to someone?

The quickest and easiest way to get your questions answered is to call us and speak to the team who are ready to help.

0800 9 247 888

Office Hours

Mon – Fri | 08:00 – 17:00

Our Service Area

Alternatively, you can contact us using the contact form below or email the sales team directly at sales@apexwindows.info, and a member of our friendly team will be in touch with you shortly.

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    Locations & Local Telephone Numbers

    Below is a list of local telephone numbers which will also help give an idea of our service area.

    This is not a definitive list! If you are unsure if we cover your area, please do get in touch and we can discuss your requirements and if we cover your area specifically.

    Aylesbury 01296 200296  *
    Banbury 01295 419295  *
    Bedford 01234 510324  *
    Bicester 01869 640869  *
    Biggleswade 01767 400467  *
    Cambridge 01223 902423  *
    Flitwick

    Leighton Buzzard

    		01525 450455  *
    Harlow 01279 510079  *
    Hatfield

    Welwyn

    		 01707 515077  *
    Hemel Hempstead 01442 620442  *
    Hertford 01992 830092  *
    Hitchin 01462 290462  *
    Huntingdon/St Neots 01480 630 480  *
    Kettering/Corby 01536 860 536  *
    Luton 01582 400807  *
    March 01354 800 354  *
    Milton Keynes 01908 465708  *
    Northampton 01604 930604  *
    Oxford 01865 575 864  *
    Rugby 01788 340 788  *
    Rushden 01260 610 260  *
    Stamford 01780 250 780  *
    St Albans 01727 400327  *
    Stevenage 01438 420438  *
    Thame 01844 450844  *
    Watford 01923 375923  *
    Wellingborough      01933 730933  *
       

    Borehamwood, Bletchley, Dunstable, High Wycombe, Amersham, Cheshunt, Hoddesdon

    Complaints Policy

    The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

    To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

    Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

     

    Business Complaint Procedure

    On receipt of your complaint the business aims to respond within 5 days.

    The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

    In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us;
    and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

    The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.

    If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.

    Apex Windows Ltd, 11 Telmere Industrial Estate, Albert Road, Luton LU1 3QF.

    *All calls are directed to head office.